Privacy Policy

PRIVACY POLICY

Thank you for visiting our website operated by perfectoyw.com (the "Company"). We are committed to providing an exciting and secure online shopping experience and a high level of personal service, consistent with our Company standards. This commitment includes respecting and protecting your privacy and personal information.

This Privacy Policy describes the types of information we collect from and about you when you visit our website (each a "Site"). The Sites, and all associated features and services, are collectively referred to as the “Services.” This Policy also explains how the Company may use and share your personal information, and your ability to control certain uses of it.

By using the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy, including the transfer and storage of your personal information in the United States/Canada/Hong Kong, and you agree to the Terms of Use, which are incorporated by reference. If you do not agree, please do not access or use the Services.

Q: What information does the Company collect?

A: The Company may collect information from or about you in the following ways:

  • From Interactions with You: We collect information from and about you, your transactions, and other interactions with us. This may include when you use the Services, make a purchase, sign up for our catalog, newsletter, or email lists, enter contests, promotions, product reviews, surveys, or similar programs, send a gift or virtual gift card to someone, or contact us in any other way.

  • Billing Address: If you make a purchase, we may collect your billing address.

  • Information You Provide About Others: If you send someone a communication through the Services, we may collect information such as that person’s name, phone number, email, and/or shipping address.

  • Automatically on the Site: We, or our service providers, may use cookies, web beacons/pixel tags, log files, JavaScript, and other technologies to collect certain non-personal information about visitors to our Site, users of our online services, and interaction with our emails and online ads. For example, we may collect your browser type, operating system, mobile device model, web pages viewed, links clicked, IP address, unique mobile device identifier, referring sites, time spent on the Site, number of visits, usage data, emails opened, forwarded, or clicked. This data helps us customize your experience, remember preferences, and tailor marketing and ads.

  • From Third-Party Sources: We may supplement your information with data from third-party sources, including data to validate or update your address or demographics, or when you connect with the Company via social media platforms (according to your registration and privacy settings).

  • Combination of Information: We may combine information collected online, offline, from multiple devices, or from other sources for a comprehensive profile.

  • Third-Party Analytics and Advertising: We may use third-party services for analytics, tracking, and targeted advertising. These parties may use cookies, pixel tags, and similar technologies. We do not control their technologies or data practices.

Q: What are my tracking options?

A: Some areas of the Site require cookies. By registering and using the Services, you agree to the use of cookies. If you do not consent to cookie usage, you cannot use the Services.

We use four categories of cookies:

  1. Necessary Cookies – Required for core functionality like login and cart management.

  2. Performance Cookies – Collect data on how users interact with the Site for improvement purposes.

  3. Functionality Cookies – Save preferences like shipping country or currency.

  4. Targeting Cookies – Help deliver relevant ads and measure ad performance.

We may not respond to browser "Do Not Track" requests. For managing advertising cookies and preferences, visit:

To opt out of Google Analytics:
https://tools.google.com/dlpage/gaoptout/

More cookie info: www.allaboutcookies.org
You can also control mobile device ad settings via your system preferences.

We or our service providers may also use Flash cookies (LSOs). These store data for preferences, surveys, or games. Learn to manage Flash settings here:
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html

Q: How does the Company use the collected information?

A: We may use your information for the following purposes:

  • To process, verify, deliver, and track orders (including credit card processing, shipping, returns, refunds, and order communication).

  • To improve your shopping experience and recognize you on return visits.

  • To send catalogs, newsletters, marketing materials, and other communications.

  • To offer personalized content, promotions, and advertisements.

  • To enhance our services, support, and product development.

  • To use aggregate and anonymized data for analytics.

  • To secure our Sites, prevent fraud, and detect threats or violations.

  • To communicate with you and respond to inquiries.

  • As otherwise disclosed at the point of data collection.

Q: When does the Company share my information?

A: The Company may share your personal information in the following ways:

  • Affiliates: We may share your information with current or future affiliates.

  • Co-Marketing Partners: Some services may be offered jointly with third parties. If you sign up, your information may be shared with both parties.

  • Other Third Parties: With select partners for marketing or offers that may interest you.

  • Legal Requirements: If required by law, we may share your information with law enforcement or authorities.

  • Business Transfers: Your information may be transferred in the event of a business sale, merger, or bankruptcy.

  • Service Providers: With third parties who help us perform functions like order fulfillment, marketing, etc.

  • Aggregated/Anonymous Data: May be shared for analysis or marketing.

SMS & Notification Marketing (if applicable):
By providing your phone number during checkout or via form/keyword, you consent to receiving SMS updates and marketing. You can opt out anytime by replying “STOP”. We may track delivery and click performance and only share data with our SMS provider when launching campaigns.

Q: How can I view, update, or delete my information?

A: If you’ve made a purchase, contact Customer Service via the email on our “Contact Us” page.
You can also request deletion or restriction of your personal data. Some data may need to be retained for legal reasons.

Q: What choices do I have about Company communications?

A:

  • Email Promotions: Click “unsubscribe” in any marketing email or adjust preferences in your online account.

  • Printed Catalogs: Email Customer Service to be removed from our mailing list.

  • General Communications: Email us via the contact information provided.

Q: What are my California privacy rights?

A: If you are a California resident, you may request details about sharing of your personal information with third parties for marketing.
Email us at service@perfectoyw.com with the subject line “Attn: California Privacy.”
Only one request per year will be processed.

Q: What about children’s privacy?

A: Our Site is not intended for children under 13. We do not knowingly collect personal data from children. If a child has submitted data, we will delete it. Parental control tools are recommended.

Q: How is security handled?

A: We employ physical, administrative, and technical safeguards to protect data. Sensitive information like credit card details is encrypted via SSL. However, no method is 100% secure.

Q: What about other websites?

A: Our Site may contain links to third-party sites. These have separate privacy practices. We are not responsible for their actions or policies.

Q: Where and how long is my data stored?

A: Your data may be stored in the United States, Canada, or Hong Kong, subject to the laws of those regions. By using our Services, you consent to this transfer.

We retain your data only as long as necessary to fulfill the purpose it was collected for, comply with legal obligations, or support legitimate business interests.

Q: What if I live outside of the United States?

A: Our operations are based in the United States, Canada, and Hong Kong. By using the Services, you consent to the transfer, processing, and storage of your personal data in these countries.

Q: How does the Company communicate changes to this policy?

A: Any changes will be posted here. Continued use of the Site after updates signifies your acceptance of the changes.

Q: Who can I contact with questions or concerns?

A:
Please reach out to Customer Service at service@perfectoyw.com for privacy-related questions or unsubscribe requests.
For unresolved concerns, you may also file a complaint with your local authority or the U.S. Federal Trade Commission:
https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc